Refund policy

Satisfaction guaranteed. If you are not happy with your purchase, please contact me at rose@tallowbeautyco.co.uk, and we'll provide you with a return shipping label for a full refund.

If you have any queries, you can contact me at rose@tallowbeautyco.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and your return, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rose@tallowbeautyco.co.uk.